FBA Reimbursement Software: how to recover every euro owed by Amazon

In their activity on Amazon, FBA sellers often lose thousands of euros every year due to unrequested reimbursements and untracked inventory errors.

In this context, an FBA reimbursement software is often the most effective solution to automatically identify and recover these funds, turning hidden losses into tangible profits that could make the difference, at the end of the year, between satisfactory margins and margins that are too tight, or even negative.

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The software, in fact, makes it possible to further optimize one’s business on Amazon. And, by doing so, it allows hidden — even significant — costs to surface.

After all, Amazon manages millions of transactions every day. Despite its increasingly advanced systems, errors in the FBA inventory are inevitable. Think of:

• damaged products during fulfillment
• items lost in distribution centers
• incorrect refunds to customers
• discrepancies in commissions

Events that are just part of the situations that can generate unclaimed credits. And which, without a dedicated FBA reimbursement software, risk remaining hidden in Amazon’s reports, even to the eyes of the most attentive seller.

Thus, to improve their economic performance on Amazon, every FBA seller should consider implementing an automated system that can constantly monitor their account, identify every discrepancy, and submit reimbursement requests to Amazon with the appropriate documentation.

A proactive approach that – as we will see – can significantly increase profit margins without requiring additional investments.

> Also read our article: FBA or FBM, how to calculate the optimal stock quantity <<<

How an FBA Reimbursement Software Works

Now that we understand the usefulness of a professional FBA reimbursement software, let’s see how it works.

In short, an FBA reimbursement software works by integrating directly with the Amazon Seller Central API. It constantly analyzes inventory data, transactions, and fulfillment reports. At the end of this continuous analysis, it automatically identifies discrepancies that may generate reimbursements.

The software, in fact, examines the different types of the most common errors in the FBA ecosystem, such as items damaged in distribution centers — certainly one of the most frequent sources of reimbursements. When a product is damaged during FBA handling, Amazon should automatically reimburse the seller. However, often these reimbursements are either not processed or incorrectly calculated.

Inventory discrepancies are another recurring element that the software can handle. Products may be lost during transfers between different distribution centers, erroneously removed from inventory, or counted incorrectly during reconciliations. An FBA reimbursement software tracks every inventory movement and compares Amazon’s data with the seller’s expectations, immediately identifying any discrepancy.

Other monitored areas include customer refunds. Amazon may refund a customer for a product that is subsequently returned to the seller, creating a double credit that is difficult to manually identify. The software monitors all customer refunds and ensures that the corresponding charges on the seller’s account are appropriate.

Finally, in this area of intervention of the FBA reimbursement software, we must also mention incorrect fees. Amazon applies different types of fees that may change over time or be miscalculated. An automated system can check every charge and identify inappropriate or duplicate fees.

What Are the Advantages of Automation in FBA Reimbursement

Given the above, it should already be clear what the advantages of automating FBA reimbursements are. Let’s clarify them in a more organized way.

First of all, the main benefit is the ability to identify errors that would be impossible to detect manually. The volume and complexity of the data involved can indeed discourage even the most attentive and punctual sellers. Why not, then, rely on a software that does all this automatically and effectively?

The above point also leads us to another critical issue: the speed of error detection. Amazon has very specific policies on maximum time limits to submit reimbursement requests. Acting too late would risk nullifying one’s reimbursement efforts. In this case, an automated software can identify issues in real time, maximizing recovery chances and avoiding the loss of credits due to missed deadlines.

There are at least two other benefits from using an FBA reimbursement software. One is the accuracy in collecting and storing documentation, which is essential for reimbursement requests to succeed. The software automatically gathers all necessary documentation, including inventory reports, transaction histories, and screenshots of identified issues. A very complete and updated set of documents that significantly increases Amazon’s approval rate.

Finally, scalability. While a manual approach can quickly become unsustainable as the business grows, an FBA reimbursement software can easily handle accounts of any size, from single sellers to multinationals.

>> Also read our article: European production hubs: which are the best for your supply?  <<<

What Errors Are Identified by Professional Software

The most advanced FBA reimbursement software can identify a wide range of errors that can generate legitimate reimbursements for the seller:

• Inventory reconciliation errors: occur when Amazon receives a shipment but does not update the available inventory correctly. Or when products are transferred between distribution centers and counts are inaccurate. The software compares expected shipments with the inventory actually recognized by Amazon.

• Duplicate refunds to customers: in some situations Amazon refunds the customer and simultaneously charges the seller. The product is then returned and resold. The software identifies these cases and files requests to recover the inappropriate charge.

• Discrepancies in removal reports: when sellers request inventory removal from FBA centers, Amazon should provide accurate reports. However, reports are often incomplete or incorrect. The software can identify discrepancies by comparing removal requests with the products actually returned.

• Fee errors: Amazon applies referral, fulfillment, and storage fees, which may be miscalculated due to incorrect product categorization, outdated rates, or errors in size/weight calculations. In this case too, the presence of an FBA reimbursement software can make the difference!

> Also read our article: Amazon Inventory Management: warehouse optimization guide <<<

How to Choose Your Next FBA Reimbursement Software

Now that we understand how useful it is to have an FBA reimbursement software and the benefits it can bring, let’s take a more practical step forward: how to choose your next FBA reimbursement software? What features must it have?

As experts in selling on Amazon, what we recommend is, first of all, to make sure the software can thoroughly analyze the largest possible number of technical and commercial factors. Therefore, the depth of analysis is probably the most important criterion, since different software detect different types of errors.

It is also essential that the software ensures seamless integration with Amazon’s APIs. Software with full integration has access to more data and can detect more discrepancies compared to solutions based only on limited reports.

Another factor to evaluate is scanning frequency, which directly affects recovery effectiveness. Systems that analyze data daily or in real time identify issues before they become irrecoverable. On the other hand, solutions that operate weekly or monthly may miss recovery opportunities.

Lastly, keep your eyes open on cost transparency. Some providers charge a percentage commission on recovered reimbursements. Others use fixed monthly fees. Some combine both approaches. It is important to calculate the total long-term cost in advance, considering the size of your business.

> Also read our article: How to offset the drop in organic clicks: strategies for Amazon sellers <<<

How Much Money Can You Recover with an FBA Reimbursement Software?

Proper implementation of an FBA reimbursement software typically generates a very significant ROI, not only from direct reimbursements but also from the time saved that can be reinvested in strategic growth activities.

Statistically, FBA sellers lose on average 1-3% of their annual turnover due to unidentified errors. For a business with €1 million in turnover, that means a loss of about €10,000–30,000 in avoidable losses. A software that recovers even 70% of these funds brings enormous benefits!

Keep in mind that the positive impact of the software is not limited to direct fund recovery. Improved visibility over FBA processes helps sellers identify recurring problems that can be addressed proactively. For example, if a product is frequently damaged during fulfillment, packaging can be improved.

There are also other intangible benefits you should not underestimate. For example, knowing that an automated system constantly monitors your account and recovers due funds allows sellers to focus on business growth rather than repetitive administrative tasks, with greater peace of mind in daily operations.

Recovering Your Funds Is Just the First Step

FBA reimbursements are an essential part of your profitability on Amazon, but not the only factor that can make the difference. What you need is a comprehensive vision, allowing you to have real control over your business and not just react to problems when they arise.

With ZonWizard you can take this step: in addition to the reimbursement module, you have access to advanced tools for analytics, margin control, inventory management, and report automation — all in one software designed specifically for Amazon Sellers.

Stop wasting time on manual processes and start making decisions based on clear and reliable data.

👉 Try ZonWizard free for 30 days, with no credit card required, and discover everything you can recover and optimize in your Amazon business.