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F.A.Q.

Frequent Questions

Can I try ZonWizard for free?

Yes, of course you can! As soon as you subscribe to one of our payment plans you get a 14-day free trial period completely free of charge.

How can I cancel my subscription?

 You can cancel your subscription at any time in the payments section of the app or by contacting our support team via email (support@zonwizard.com). All your data will be cancelled from our server upon deactivation of your account.

Is ZonWizard retroactive?

The ZonWizard Accounting tool will load historical data as from the 1st of January of the current year. If you create an account in January or February, the tool will access data dating three months back. The ZonWizard Profits and Analytics tool will always access and load data three months back.

Does ZonWizard connect to my Amazon account?

Yes, ZonWizard uses the Amazon MWS API protocol to access your sales data. This is the standard method for exchanging data between Amazon and third party applications. You can authorize ZonWizard to access your data or revoke the authorization at any moment in Seller Central.

Are my data safe?

Yes, absolutely! We only keep the information necessary to generate reports and to furnish our services and nothing more. All information gathered is stored and safeguarded in accordance with the relative standards. We will never analize, sell or distribute your data, nor will we ever use them other than for the exclusive functioning of our software. Please read our terms of service for further details.

Which marketplaces are supported?

At present ZonWizard supports all the European marketplaces (amazon.it, amazon.co.uk, amazon.es, amazon.de, amazon.fr, amazon.nl, amazon.se, amazon.pl)

I have more than one Amazon account, can I connect all of them?

Yes, you can connect multiple accounts to the same user. The application will show aggregate data for all the accounts.

Is there a guide for ZonWizard?

Yes, you can find guides for specific topics in the Academy Tutorial section.

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