{"id":1355,"date":"2022-07-27T14:31:14","date_gmt":"2022-07-27T14:31:14","guid":{"rendered":"https:\/\/www.zonwizard.com\/blog\/?p=1355"},"modified":"2022-07-27T14:31:14","modified_gmt":"2022-07-27T14:31:14","slug":"gestire-ordini-sospesi-su-amazon","status":"publish","type":"post","link":"https:\/\/www.zonwizard.com\/blog\/it\/gestire-ordini-sospesi-su-amazon\/","title":{"rendered":"Gestire Ordini Sospesi su Amazon"},"content":{"rendered":"

A volte pu\u00f2 capitare che un ordine ricevuto appaia in stato In sospeso sulla\u00a0<\/b>pagina Gestisci i tuoi ordini<\/b>. Ma perch\u00e9 l\u2019ordine risulta in sospeso? E come gestire ordini sospesi su Amazon? Si pu\u00f2 comunque procedere all\u2019invio della merce in attesa della regolarizzazione dello stato? Vediamo insieme le risposte a questi interessanti interrogativi.
\n<\/p>\n

Perch\u00e9 l\u2019ordine del cliente \u00e8 sospeso?<\/h2>\n

La prima cosa che vogliamo qui condividere \u00e8 che sono diversi i motivi per cui un ordine pu\u00f2 risultare In sospeso<\/b>. Ad ogni modo, la ragione pi\u00f9 diffusa \u00e8 un problema di natura transazionale. Amazon potrebbe ad esempio non essere riuscita a ottenere l\u2019autorizzazione per il pagamento con carta di credito da parte del cliente.<\/p>\n

C’\u00e8 altres\u00ec l\u2019ipotesi di un ordine con la Logistica di Amazon<\/a> e con spedizione gratuita. Pu\u00f2 capitare che il cliente non riceva ancora l\u2019ordine perch\u00e9 non tutti gli articoli acquistati sono pronti per l\u2019invio.\u00a0<\/span><\/p>\n

Come gestire l\u2019ordine In sospeso<\/h2>\n

Amazon consiglia di non spedire mai<\/b> un ordine contrassegnato come In sospeso<\/b>, anche se l\u2019acquirente contatta direttamente il venditore. Piuttosto, Amazon suggerisce di invitare il cliente a contattare il Servizio Clienti Amazon<\/i> <\/a>per maggiori informazioni e per la risoluzione dei problemi.<\/p>\n

Il marketplace ricorda inoltre che per ogni ordine presente sul report di quelli non spediti <\/b>o da confermare <\/b>o da annullare<\/b>, nella pagina Gestisci i tuoi ordini<\/b>, \u00e8 Amazon ad assumersi il rischio di mancato pagamento da parte del cliente.<\/p>\n

Come identificare gli ordini In sospeso<\/h2>\n

Identificare gli ordini In sospeso<\/b> \u00e8 molto semplice. \u00c8 infatti sufficiente accedere con le proprie credenziali alla pagina Gestisci i tuoi ordini <\/b>in Seller Central<\/a>. Poi cliccare sulla scheda In sospeso<\/b>.<\/p>\n

Gli ordini In sospeso che devono essere gestiti da Amazon si trovano nella scheda Visualizza gli ordini Logistica di Amazon<\/b>. Gli ordini In sospeso non saranno visualizzabili nel report sugli ordini e nemmeno nel report sugli ordini non spediti. Il tuo inventario non verr\u00e0 per\u00f2 aggiornato in modo da rispecchiare l\u2019ordine.<\/p>\n

Ci\u00f2 premesso, la quantit\u00e0 disponibile per l\u2019offerta viene sottratta dalla quantit\u00e0 del venditore in Gestisci il tuo inventario<\/b>. Supponiamo che al momento dell\u2019ordine la quantit\u00e0 disponibile era pari a uno. Nel mentre che l\u2019ordine viene elaborato l\u2019offerta sar\u00e0 rimossa dalla pagina sul sito di Amazon.<\/a> Il valore in Gestisci il tuo inventario <\/b>comparir\u00e0 con quantit\u00e0 pari a zero.<\/p>\n

Infine, se gli ordini che risultano In sospeso <\/b>lo sono perch\u00e9 Amazon sta verificando il metodo di pagamento utilizzato dall\u2019acquirente, gli stessi non possono essere spediti, non includendo ancora l\u2019indirizzo di spedizione o le informazioni di contatto dell\u2019acquirente. Ancora una volta, Amazon invita il venditore a non procedere con la spedizione della merce anche se il cliente dovesse contattarlo direttamente.<\/p>\n

Una volta che Amazon avr\u00e0 effettuato le verifiche sui metodi di pagamento, i pulsanti Conferma spedizione <\/b>e Annulla ordine <\/b>diventeranno nuovamente disponibili in Gestisci i tuoi ordini<\/b>. L\u2019ordine potr\u00e0 essere dunque regolarmente visualizzato nel report sugli ordini e nel report sugli ordini non spediti. Il venditore potr\u00e0 dunque procedere con lo spedire l\u2019ordine o, se ritiene necessario, con il suo annullamento.<\/p>\n","protected":false},"excerpt":{"rendered":"

A volte pu\u00f2 capitare che un ordine ricevuto appaia in stato In sospeso sulla\u00a0pagina Gestisci i tuoi ordini. Ma perch\u00e9 l\u2019ordine risulta in sospeso? E come gestire ordini sospesi su Amazon? Si pu\u00f2 comunque procedere all\u2019invio della merce in attesa della regolarizzazione dello stato? Vediamo insieme le risposte a questi interessanti interrogativi.<\/p>\n","protected":false},"author":179014709,"featured_media":1470,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[50],"tags":[],"class_list":["post-1355","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-profit"],"yoast_head":"\nGestire 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